What our Customers say...


As a first time customer living in Morris Plains, NJ I had the Great Pleasure of meeting Mr Mark Krutman the Program Manager. Mark is outstanding with his Excellent ‘People Skills’ and his Technical knowledge of Home Improvement and restoration is great asset to SERVPRO. Mark displayed a High Level of Professionalism and customer care. Mark is empathic and will work with you even if you’re in a difficult financial situation. It is because of Mark why I would be happy to be a customer at SERVPRO again.

Rock solid experience. Sebastian and his crew came in within 24 hours of a major structure fire at our business. Within 24 hours of arrival the entire second floor was cleaned out. 2 days later and they were just finishing up with the hand-cleaning of every surface of the fire-damaged first floor. Great job. See the attached pic of one office and how it looked after one day of their work

My sincere thanks go to you, and to all of the fine SERVPRO workers who were involved with resolving the water damage to my residence caused by a serious water leak in the residence above mine. The impression I am left with is that SERVPRO employees are polite, friendly, professional, dedicated, hard-working and efficient. You and your coworkers have convinced me that I made the right choice when I chose SERVPRO to help me prevent mold growth from occurring in my residence after the major water leak that had water-stained the walls and ceiling of my home. I am very grateful to you for your kind services. SERVPRO is awesome and so are you!

The team sent to our job was very professional, knowledgeable and prompt!

Jim and his crew did an exceptional job cleaning my home and belongings after our fire.  I can recommend them without hesitation. 

Jim and his crew were amazing, they were here within half an hour to clean up our flood.   The guys were extremely careful with my belongings. I could not be more happy with their service.

I'm writing today to call out the amazing, unmatched service I received from your team lead by Jim Skahill.  I had a major crisis this week. We had a sump pump malfunction the day before the inspection to sell our home.  Unfortunately the deal fell though, but Jim and his team went above and beyond and continued to help to get us ready for an open house.  Not only were they sympathetic to my situation, they were at my home within an hour to produce an estimate and had the work done within four hours of my initial discussion with Jim.  Jim and his team continued to be available for questions during the drying process and again have gone above and beyond.  I'm in a customer service business and I must say it is very rare that I experience service like I did from SERVPRO.  Thank you again.  I hope you know what an outstanding person and team you have working within your organization.

Excellent Service. Every employee was courteous, professional, punctual and considerate. I highly recommend SERVPRO of East Central Morris County. This has been one of the best service experiences I have ever had.

I can’t even begin to tell you about how great of a company this is! Pipe busted, water in our crawlspace, plumber cannot fix until the water is gone and it’s safe. SERVPRO came out the same day as the phone call and immediately got to work! John, Alex and Billy went ABOVE and BEYOND with their professionalism, courtesy and work ethic. Thank you so much for helping me in the super stressful situation!

Through the whole process SERVPRO has been outstanding. Very helpful, one of the greatest teams to work with.

We discovered a leak from our upstairs shower. We had a plumber come out. We then called our insurance, who directed us to SERVPRO, who installed hot-air blowers for several days and who will now move on to work with the insurance contractors to repair the damage. We are writing to commend SERVPRO for their excellent and helpful service: Alex, Billy, Johnathan, and Jim were all very polite and hard-working, and very professional. We were lucky to find them.

We had a huge bathroom overflow in our office. We tried to clean it up. When we came in the next morning, it was worse. We called SERVPRO and they came out with these huge dryers and de-humidifiers.They pulled up the carpet and got everything dry. Then they cleaned the carpet to. It was the best case fix I could imaging. In about a day, everything was back to normal. We had an excellent experience with them.

Our contractor told us that Our hardwood floors were ruined and would need to be replaced.  We called SERVPRO for a second opinion and they saved our floors!   Amazing team!

The SERVPRO crew was exceptional in every way, they cleaned up the smoke and soot in our home and made it "Like it never even happened."

I had a great experience and would highly recommend SERVPRO to friends and family. Jim showed extreme professionalism. Thank you.

When we came home to a flooded house on a Sunday afternoon, we called SERVPRO. Jim, the owner, was at our house within 15 minutes and his crew arrived shortly after that. They saved our new hardwood floors and dried our whole house in 3 days. The entire team was professional, courteous, and I would recommend them to anyone!

SERVPRO was a pleasure to deal with during a very trying time, they showed up quickly and kept us very informed every step of the way while cleaning up and drying our flood damaged basement. They worked with our insurance company to make it "Like it never even happened."

SERVPRO responded immediately to our call when a pipe burst in our bathroom, we are so thankful that they saved our hardwood floors and kitchen cabinets. They were very kind and professional.

The was very knowledgeable and they did a very good job of saving our walls and ceilings from having to be replaced.

This crew was exceptional!

They were extremely helpful, kind, and clean!!

Everyone was very helpful and explained what was happening.

When you see something like this happen, your heart sinks wondering how you'll get though it, but SERVPRO cleaned beyond what we imagined.

Excellent, kind, and patient during this stressful event (flood).

I can only sing praises for a job extremely well done. Workers were exceptionally fantastic.

I am very satisfied with the work and the professionalism of the SERVPRO staff.

I was impressed by their knowledge and performance and would not hesitate to recommend SERVPRO

Very professional and helpful during a stressful situation.

Your team was very professional, courteous and helpful during this difficult time. I appreciate all of them and all the work they did. Exceptionally nice and informative. They are all assets to your company.

I could not believe how quick and professional everyone was. This is our first experience with anything like this and I would highly recommend your company to anyone.

SERVPRO made a difficult situation much more manageable

My insurance company recommended them and this branch of SERVPRO was fantastic. Got back in touch with me in a timely fashion and did what they said was going to happen.

My second time using SERVPRO within the last 2 years. Very pleased and would definitely recommend. Billy is an excellent supervisor. Very pleasant and on top of every aspect of the cleaning process.

It was unbelievable how truly great your company was. It seemed there was no question you wouldn't answer, or how much time you needed to spend with my parents to make them comfortable. Thanks, your fire damage repair service is Top Notch!

We had no idea the extent of damage that had been caused from our busted dish washer. But after we cleaned up the water, your team was there to get us the help we needed to set our kitchen back the way it was supposed to be. So thankful your team was there!

My bathroom ventilation was not working as well as it should have, couple that with long hot showers and what happens…MOLD! It was almost everywhere, behind the mirror, in the walls, on the cabinets. What is amazing is that we weren't sick. But the damage was extensive. Your company made the cleaning and repairs a quick and mostly painless process. So really…Thanks!

Your team was beyond amazing - Thank You!